The quality of carrier services has deteriorated sharply in recent months, and the number of transport claims is soaring.

As a result, in the event of a claim, the carrier’s “big game” will be, through its driver, to get the person receiving the delivery to write “packaging intact” on the consignment note.

As a result, they are exempt from liability and avoid having their insurance company increase their premiums, which are proportional to the number and cost of claims.

If the words “packaging intact” are written on the consignment note, transport insurance will not apply and the recipient will be liable for any damage!

So when equipment is delivered:

1- Unpack it and examine it carefully. Carriers have been known to ‘repackage’ damaged goods in a brand new box…

2- If the equipment is damaged, simply refuse it and only indicate on the consignment note “equipment refused because damaged on delivery”;

3- Take photos of the damage;

4- Notify the sender of the damage.

One last useful precaution: make sure you ask for a copy of the document, as it is becoming increasingly common for the driver to leave with all the originals and then add the famous phrase “packaging intact” above the signature of the person who took delivery…